Order Processing + Shipping
STANDARD PROCESSING
Orders from the sterling silver Hidden Message Collection will be filled from stock if available and shipped within 3-5 business days; this does not include shipping time. When stock is not available, your order will be custom made and should ship in 2-4 weeks. We will e-mail you if your order is not in stock and you may cancel or change your order if you so choose.
Items from our 14k Collections are made-to-order and take 2-4 weeks to be made.
A signature will be required for all orders valued at $500 USD and above. If you would like to waive this requirement please contact customerservice@bethmacri.com.
SHIPPING - DOMESTIC CUSTOMERS
We use USPS for all our domestic shipping. Standard shipping is free within the Continental US. Please allow time for production followed by 3-5 business days for shipping. Need it quicker? The faster shipping option for domestic USA orders is USPS Express Mail. Please allow time for production followed by 1-2 business days for shipping.
Production for plain sterling silver is 3-5 business days.
Production for 14k gold with and without stones, as well as sterling silver with stones is 2-4 weeks.
Orders with a mix of components following multiple production times will follow production timelines for the item requiring the longest production schedule, so that the complete order can ship together. Please contact customerservice@bethmacri.com to request multiple shipments for your order (additional shipping fees may apply).
For more information on processing times, please view our Ordering & Payment page.
SHIPPING - INTERNATIONAL CUSTOMERS
International orders are final sale and shipped via DHL Express. A shipping phone number is required for all international shipments.
Production for plain sterling silver is 3-5 business days.
Production for 14k gold with and without stones, as well as sterling silver with stones is 2-4 weeks.
Orders with a mix of components following multiple production times will follow production timelines for the item requiring the longest production schedule, so that the complete order can ship together. Please contact customerservice@bethmacri.com to request multiple shipments for your order (additional shipping fees may apply).
International orders may be subject to Customs Fees. All orders shipped outside of the USA are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international order, are not included in the quoted shipping charge and are to be paid by the customer upon delivery. Taxes, tariffs and duties are determined by each country’s laws and policies and are beyond the control of Beth Macri Designs LLC. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US.
For more information on processing times, please view our Ordering & Payment page.
IMPORTANT INFORMATION
If your package gets lost in transit, we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We ask our carrier to require a signature for all items over $500. If you would like to either waive this requirement, or if you would like to ask for a signature for less than $500, please include this information under Special Instructions at checkout. (Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust). Orders that exceed $1000 USD in value will ship insured.
METHODS OF PAYMENT
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay, Amazon Pay and Beth Macri gift cards issued in USD.
Your card will be charged at the time of order. If, for any reason, we are unable to fulfill your order, we will issue a full refund to you by your payment method.