We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay and Beth Macri gift cards issued in USD.
Card will be charged at the time of order. If for any reason, we are unable to fulfill your order we will issue a full refund to your payment method.
Orders for the Hidden Message Necklace will be filled from stock if available and shipped within 3-5 business days. When stock is not available, your order will be custom made and should ship in 3-6 weeks. We will e-mail you if your order is not in stock and you may cancel or change your order if you so choose.
Items from our Sterling Silver and 14k Collections (including Mini Hidden Message Necklaces) are made-to-order and take 4-6 weeks.
A signature will be required for all orders valued at $500 USD and above. If you would like to waive this requirement please contact firstname.lastname@example.org
If you require an order to be rushed, please contact us before making a purchase. While we strive to complete all orders as quickly as possible, we cannot guarantee all orders can be rushed.
If you are ordering the Hidden Message Necklace or any in-stock items, we offer a rush processing option for a fee of $50. Orders that have rush processing will ship as soon as physically possible, within 0-2 business days when in stock and available.
Please email email@example.com
to inquire about rush processing prior to placing your order. If our team can accommodate the rush we will send you a digital invoice for the $50 rush processing fee.
Please note that rush processing only affects the processing and production time of your order and this does not include the shipping time. We recommend that orders placed in the USA choose USPS Express Shipping at checkout; this is 1-2 business day shipping with a money-back guarantee.
Rush Processing is not available for non-stock items.
International orders are not eligible for rush processing.
Not seeing exactly what you like? We might be able to help. We are happy to take custom orders for products / combinations not usually offered. This includes different chain lengths, non-standard finishes like gunmetal, solid 18k gold, and non-standard materials like leather. Please reach out to us via the contact page for information on these types of orders.