Order Processing Shipping Payment

ORDER PROCESSING

Production timeline :
  • Plain sterling silver : 3-5 business days for assembly; does not include shipping time.
  • 14k gold and stone : 2-4 weeks for production.
  • Plain sterling silver and 14k gold and stone mix - 2-4 weeks for production.

If your sterling silver item is not in stock or if your 14k gold/stone order will require more production time we will contact you as quickly as possible.

Sterling silver and 14k gold rings with stones, 14k gold pendants with birthstones, international orders, gift cards, and items from our Outlet are final sale and are not eligible for return, exchange, or refund. Plain sterling silver and 14k items without stones and sterling silver birthstone pendants can be returned or exchanged with return authorization within 30 days of receipt. 

Shipping timeline :

  • USPS First Class : 3-5 business days after production.
  • USPS Express : 1-2 business days after production.
  • DHL Express : delivery times vary by destination.

 

SHIPPING DETAILS - DOMESTIC CUSTOMERS

We use USPS for all our domestic shipping. Standard shipping is free within the Continental US. Please allow time for production followed by 3-5 business days for shipping. Need it quicker? The faster shipping option for domestic USA orders is USPS Express Mail. Please allow time for production followed by 1-2 business days for shipping. 

Production for plain sterling silver is 3-5 business days.

Production for 14k gold with and without stones, as well as sterling silver with stones is 2-4 weeks.

Orders with a mix of components following multiple production times will follow production timelines for the item requiring the longest production schedule, so that the complete order can ship together. Please contact customerservice@bethmacri.com to request multiple shipments for your order (additional shipping fees may apply).

For more information on processing times, please view our Ordering & Payment page.

SHIPPING DETAILS - INTERNATIONAL CUSTOMERS

International orders are final sale and shipped via DHL Express. A shipping phone number is required for all international shipments. 

Production for plain sterling silver is 3-5 business days.

Production for 14k gold with and without stones, as well as sterling silver with stones is 2-4 weeks.

Orders with a mix of components following multiple production times will follow production timelines for the item requiring the longest production schedule, so that the complete order can ship together. Please contact customerservice@bethmacri.com to request multiple shipments for your order (additional shipping fees may apply).

International orders may be subject to Customs Fees. All orders shipped outside of the USA are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international order, are not included in the quoted shipping charge and are to be paid by the customer upon delivery. Taxes, tariffs and duties are determined by each country’s laws and policies and are beyond the control of Beth Macri Designs LLC. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US.

For more information on processing times, please view our Ordering & Payment page.

IMPORTANT INFORMATION

If your package gets lost in transit, we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We ask our carrier to require a signature for all items over $500. If you would like to either waive this requirement, or if you would like to ask for a signature for less than $500, please include this information under Special Instructions at checkout. (Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust). Orders that exceed $1000 USD in value will ship insured.

METHODS OF PAYMENT

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay, Amazon Pay and  Beth Macri gift cards issued in USD.

Your card will be charged at the time of order. If, for any reason, we are unable to fulfill your order, we will issue a full refund to you by your payment method.