All Hidden Message Necklace orders require 3-5 business days for processing and production. This does not include shipping time.
Our studio and corporate office is open during business hours, Monday - Friday between 9:00AM - 6:00PM EST.

Our standard shipping option for domestic USA Hidden Message Necklace orders is USPS Priority Mail. Please allow 3-5 business days for production followed by 3-5 business days for shipping. 

Our quicker shipping option for domestic USA Hidden Message Necklace orders is USPS Express Mail. Please allow 3-5 business days for production followed by 1-2 business days for shipping.

International orders are final sale 

Beth Macri ships Worldwide. International orders are shipped via DHL Express.

***A shipping phone number is required for all international shipments***

International orders for The Hidden Message Necklace require 3-5 business days for production followed by the shipping time required of DHL Express.

The Hidden Message 14k Mini Collection and Sterling Silver bracelets, earrings, and rings require 4-6 weeks for production followed by USPS Priority or Express shipping time. 

For more information on processing times and a rush processing option please view our Order Processing page. 

International orders may be subject to Customs Fees. All orders shipped outside of the USA are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international order, are not included in Beth Macri Design’s quoted shipping charge and are to be paid by the customer upon delivery. Taxes, tariffs and duties are determined by each country's laws and policies and are beyond the control of Beth Macri Designs LLC.  If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US. 

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We ask our carrier to require a signature for all items over $500. If you would like to either waive this requirement, or if you would like to ask for a signature for less than $500, please include this information under Special Instructions at checkout. (Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust.)

USPS Priority Mail 3-5 business days production + 3-5 business days shipping $10.00
USPS Express Mail 3-5 business days production + 1-2 business days shipping $25.00
USPS Express Mail + RUSH PROCESSING ($50)  $75.00
DHL Express International - prices vary depending on location
USPS Priority Mail 4-6 weeks production + 3-5 business days shipping $10.00
USPS Express Mail 4-6 weeks production + 1-2 business days shipping $25.00
DHL Express International - prices vary depending on location

We are dedicated to creating a positive shopping experience for our customers. We will accept items for exchange or return within 7 days after the date an order is delivered. Exchanges or returns after the 7 day period are only eligible for a store credit and may be subject to restocking and refurbishment fees. Store credit can be used within one year of issue date.

If you would like to return or exchange your Hidden Message Jewelry, you must email us directly at customerservice@bethmacri.com to be issued a Return Authorization (RA) Number. Any merchandise mailed back to Beth Macri without clearance and/or RA # will not be accepted. To complete your return, we require a receipt or proof of purchase.

To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All exchanges and returns undergo vigorous quality control upon receipt. Beth Macri reserves the right to decline a return or exchange on worn or damaged merchandise; items not eligible for return or exchange will be returned to the customer.  
The customer is responsible for all return shipping costs. We recommend that you ship with an insured courier such as UPS, Fedex, or USPS Parcel Post. Beth Macri Designs LLC. is not responsible for items damaged or lost in transit.We do not accept returns or exchanges on any custom or made-to-order items from both the Hidden Message Silver Jewelry line and 14k Gold Hidden Message Mini Jewelry line.

Gift cards are final sale and are not eligible for a refund. 

International orders are final sale. 

Beth Macri will do everything possible to refund your order in a timely manner. Refunds will be issued once items are received, quality controlled, and processed (3 to 5 business days). Please note that Beth Macri does not have control over when a customer’s card issuing bank actually posts refunds.